If you ever need to take the train from San Martino Buon Albergo to Verona, or really from any town to a city nearby, double check where you’ll be catching the train. Or maybe just take the bus.
We bought tickets to go from San Martino Buon Albergo to Milan and the day of our trip we sat at the train station waiting a train to Verona, our first point of transfer. We watched the name of our train creep up the arrivals board as it grew closer to departure time. We made friends with a few other tourists who were also waiting for the same train. But the train just never came. The train number passed up and off the board while we eyed the tracks and took turns running out to the parking lot because maybe, just maybe it was actually a bus? None ever came.
Ten minutes after our supposed departure time, I ran back to a nearby café to see if they knew what was up. They confusedly pointed me back to the train station. “It hasn’t arrived,” I told them. They were baffled.
We gave up on the train and caught a bus to Verona, now half an hour late for our train to Milan. We had a train to catch the following day from Milan to Grenoble, France. And that would be an expensive ticket to buy again.
The bus dropped us off at the Verona train station, where we prepared ourselves to argue our case with a Trenitalia attendant. But the guy at the ticket kiosk took one look at our tickets, heard our story, and after punching some numbers into the computer, handed us new tickets. And the phantom train that never came? The attendant shrugged his shoulders and remarked that he didn’t know what happened either.